Telehealth for Residential Aged Care Facilities Program (TRAC Toolkit)

The Telehealth for Residential Aged Care Facilities (TRAC) Program aims to support multidisciplinary care activities to assist older Australians with complex and chronic health needs who would benefit from higher levels of coordinated care and treatment.

The TRAC Program will deliver GP, Allied Health and Specialists consultations to Aged Care residents in Residential Aged Care Facilities (RACF) using video consultation and Western NSW PHN RACF Program Administrator will be responsible for service delivery of this model of care to improve access for Residents to a team of multidisciplinary clinical service providers in the region via video consultations.

Copyright © 2020 Western Health Alliance Limited trading as Western NSW PHN. All rights reserved.

Telehealth for Residential Aged Care Facilities Program (TRAC Toolkit)

What do I need?

  • Google Chrome web-browser on a desktop or laptop (Windows or MacOS) or on an Android tablet or smartphone. Safari web browser on an Apple desktop or laptop (MacOS) or iPad or iPhone OR the Healthdirect Video App (for Apple users)
  • A device (such as a PC, laptop, iPad or tablet) with camera, microphone and speakers
  • Reliable internet connection

How does it work?

1.) Health Professionals Log into Healthdirect (Google Chrome web-browser on a desktop or laptop (Windows or MacOS) or on an Android tablet or smartphone. Safari web browser on an Apple desktop or laptop (MacOS) or iPad or iPhone)

Health Professionals need to login to their Practice’s TRAC Aged Care Virtual Clinic on Healthdirect Video Call: https://vcc.healthdirect.org.au/login.aspx

2.) Residential Aged Care Facilities call the Health Professional using the Virtual Clinic links below (Google Chrome web-browser on a desktop or laptop (Windows or MacOS) or on an Android tablet or smartphone. Safari web browser on an Apple desktop or laptop (MacOS) or iPad or iPhone) 

Broken Hill 

Dubbo

Wentworth

Others

If needed, please download the troubleshooting reference information.