Getting things out in the open can help.
So, if you're not feeling like yourself, call Head to Health on
1800 595 212
This is not a crisis service, contact 000 for urgent help
Supporting yourself
Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that may not suit you, it can be helpful to talk to someone who can guide you to the right service based on your individual needs and goals.
Head to Health intake teams (1800 595 212 - 8.30am to 5pm weekdays) will work with you to find the right support for your individual needs. They will use their knowledge of the broad range of services available in your region to identify what support is best for you.
A range of questions will be asked by the health professional to ensure your needs are met and appropriately identified.
Following the assessment, you could be connected to any of the recommended services, including:
- headspace
- Specialist in acute mental health services, including emergency care.
Supporting others
You may have recognised a change in behaviour in someone around you, or you are aware of someone who has a clinically diagnosed mental health condition.
Head to Health can help you, and the people you care about, find the right mental health services. You can help support someone by calling 1800 595 212.
Anyone can contact Head to Health. This includes referrals from GPs and other mental health providers, friends or family members.
Information and resources for Healthcare Professionals
Information about referring to Head to Health can be found in our FAQ section below.
If you would like to display posters and flyers in your business, you can download these here or email communications@wnswphn.org.au to order print copies.
Where to Head for Health
- 1800 595 212 (free call) -This is not a crisis service, contact 000 for urgent help.
Frequently Asked Questions
Who can access Head to Health services?
Anyone living in Australia can call Head to Health on 1800 595 212 (8.30am to 5pm weekdays) to speak to a trained professional for advice and connection to the best local mental health service or support, according to their needs. Even if you have never sought help before, Head to Health is here for you.
What happens when I call Head to Health?
Calling Head to Health on 1800 595 212 (8.30am to 5pm weekdays) is the first step to receiving the mental health support that is best for you.
Once you enter your postcode, you will be connected to your local intake team who can provide advice and if needed, referral into a local mental health support or service.
What type of support can I receive from Head to Health?
In the first instance, we will talk with you about your personal concerns to identify the support you need. We will then work with you to develop a package of support services that respond to your individual situation.
Head to Health takes a broad approach when considering your circumstances and mental health, recognising that there are many factors that can have a negative impact on someone’s wellbeing. Whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support, Head to Health is here to help.
How is Head to Health different from other mental health support services?
Head to Health provides a safe and welcoming place for you, and anyone you care about, to access mental health information, services and support.
Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that may not suit you, it can be helpful to talk to someone who can guide you to the right service based on your individual needs and goals.
Head to Health intake teams (1800 595 212 - 8.30am to 5pm weekdays) will work with you to find the right support for your individual needs. They will use their knowledge of the broad range of services available in your region to identify what support is best for you.
How do I contact Head to Health?
Phone us on 1800 595 212 from 8.30am to 5pm, Monday to Friday except for public holidays. We are not a crisis service so we operate during business hours.
For urgent support, call Lifeline 13 11 14 OR SuicideLine 1300 651 251. If you need immediate help or are at risk of harm to yourself or others call 000 now.
Is Head to Health a telehealth service only or can I meet with someone face-to-face?
Head to Health comprises the central 1800 595 212 intake, advice and referral number as well as mental health centres and satellite services across NSW.
The first step is to call 1800 595 212 where our team will work with you to see what you need.
Are Head to Health services free?
There is no cost for using the Head to Health central 1800 595 212 intake, advice and referral service.
If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service if you let us know that you have financial concerns.
Will health advice and plans developed for me be shared with my GP or my other health care providers?
With your consent, we can share all or parts of any advice and plans with your GP or other health care providers. If you prefer not to have this information shared with your current health providers, that is fine as well.
To make sure we can link you to the best services possible and provide holistic care, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health care providers.
I already have a private psychologist or mental health clinician. Can I access Head to Health services?
Yes. However, we will ensure that your care and the services you access fit in with your current care plan and supports. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your needs and identify any additional supports that you need in addition to your current care.
Do I have to go to my GP to get a referral or a mental health treatment plan before seeking Head to Health services?
No, anyone can access Head to Health services, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.
Is there a limit on how many services I can access, or for how long I can use them?
Your initial conversation with a trained professional will help to understand your individual circumstances. Head to Health is not intended to duplicate existing services or provide long-term care. If you need long-term care, Head to Health will help you find the support you need.
Can I call Head to Health on behalf of someone else?
Head to Health services are here to help you and the people you care about.
It can be hard seeing someone you care about experience mental health challenges. If you’ve noticed that someone you care for needs support, you can call 1800 595 212 (8.30am to 5pm weekdays) to receive advice on the right mental health services to support your needs and the needs of the person you care about.
Who can refer to Head to Health?
Head to Health services are available to everyone, at no cost. An individual or their referring provider can call 1800 595 212 (8.30am to 5pm weekdays) for advice and with their consent, referral into the most appropriate local service.