Yellow Envelope

, Western NSW Primary Health Network
, Western NSW Primary Health Network

Facilitating safe and seamless transfers of aged care residents

, Western NSW Primary Health Network

The Yellow Envelope is a vital tool designed to ensure that aged care residents receive seamless and continuous care during transfers between hospitals and residential care settings. By providing essential clinical information in a structured and accessible format, the Yellow Envelope supports effective clinical handovers, improving patient safety and care continuity.

For aged care providers, using the Yellow Envelope ensures that all relevant health information is transferred along with the resident, reducing the risk of miscommunication and promoting safe transitions between care environments. This process is essential for maintaining the quality and safety of care as residents move from one care setting to another.

, Western NSW Primary Health Network

How to order Yellow Envelope

, Western NSW Primary Health Network

Residential aged care homes  and hospitals in the Western and Far West NSW region can easily order Yellow Envelopes for their facilities. Simply click on the link below to place an order and ensure your service is equipped with these essential tools:

If you require a regular supply of Yellow Envelopes, sign up for our subscription service. Shipments are made twice yearly, in February and June, with the ability to specify the quantity needed.
To update or cancel your subscription, please email: agedcare@wnswphn.org.au.

, Western NSW Primary Health Network
, Western NSW Primary Health Network

Support materials

, Western NSW Primary Health Network

To further assist with the use of the Yellow Envelope, we provide key support materials to ensure its effective integration into your care processes:

  • Diagram: A clinical information diagram is available to illustrate how the Yellow Envelope facilitates smooth clinical handovers between care settings. 
  • Factsheets: A factsheet designed for residents and families is also available to provide clear guidance on the role of the Yellow Envelope in transfers.

Information and feedback

We value your feedback and are committed to ensuring that the Yellow Envelope tool is as effective as possible. If you would like more information or wish to provide feedback, please don’t hesitate to reach out to us.

, Western NSW Primary Health Network