WNSW PHN: Non-Clinical Professional Development Days (Dubbo)
|Tuesday 13 February 2024
|Savannah Room, Dubbo Zoo
About the Development Days
Reception, administration, transport workers, orderlies and Aboriginal health workers in Western and Far West NSW are invited to attend a free training day on working with people living with type 2 diabetes. Face-to-face training will be offered in Broken Hill, Dubbo and Orange. There's also an online option.
The training is brought to you by the Care Partnership – Diabetes program. The program recognises the essential role of administrative health professionals in supporting the provision of high-quality healthcare for people living with type 2 diabetes in our region.
Who are these sessions for?
Health professionals in Western and Far West NSW who are not clinicians yet work in services that provide healthcare for people living with type 2 diabetes. This includes reception, administration, transport workers, orderlies and Aboriginal health workers (not in clinical roles) working in GP practices, Aboriginal community-controlled health services, Local Health Districts, NGOs, allied health, and medical specialist services that provide care for people living with type 2 diabetes and related chronic diseases.
What will the training include?
All training content will be adapted for non-clinical health professionals working with people living with type 2 diabetes in the region. Your trainers Gary Smith AM, Debbie Beahan and Donna Stanley will cover:
- How to be a leader within your practice - do you know you are a leader in your own right? Well, you are
- Introduction to Aboriginal culturally safe practice – why and how to ask patients’ Aboriginal identity and working with Aboriginal people and creating cultural safe practices.
- Diabetes knowledge – Felt man or Magnetic man will be used to give a visual description of how sugar works in the body.
- Diabetes language with patients - it's important that you have an understanding of the language of diabetes so you can support your diabetic patients in health literacy.
- Communication at work - there are different types of communication in your days working environment. Do you know what these different styles are?
- Difficult conversations with patients - are patients difficult or are there other underlying aspects of their character you need to understand?
- Recall and reminder processes -What role do you play in recall and reminders of patients? Have you heard of the term “duty of care” and what does it mean to you the receptionist?
Who are the trainers?
Gary Smith AM