Events Calendar Upcoming Events
General Practice Reception Training
Date: 16-06-2021 09:00:00
When | Wednesday 16 June 2021 from 9:00am - 12:00pm OR 1:30pm - 4:30pm |
Where |
Western NSW PHN |
Morning Program
- 9.00am Registration, networking and light refreshments (provided)
- 9.25am Welcome
- 9.30am Triage
- 10.00am The difficult patient and customer service
- 10.30am Privacy and confidentiality
- 11.00am Medico legal issues and working within scope
- 11.30am Interactive discussion
- 11.55am Evaluation
- 12.00pm Close
Afternoon Program
- 1.30pm Registration, networking and light refreshments (provided)
- 1.55pm Welcome
- 2.00pm Triage
- 2.30pm The difficult patient and customer service
- 3.00pm Privacy and confidentiality
- 3.30pm Medico legal issues and working within scope
- 4.00pm Interactive discussion
- 4.25pm Evaluation
- 4.30pm Close
Learning Outcomes
- Recognise the importance of an effective triage system within the context of patient and practice staff safety
- De-escalate and manage aggressive and/or difficult behaviour
- Define the scope of a Receptionist’s role and responsibilities within a general practice setting
- Recognise the importance of documentation and legal implications within a Receptionist’s role
- Understand and apply privacy and confidentiality obligations within a general practice context
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