With cost-of-living pressures continuing to impact communities across Western and Far West NSW, general practice has an important role to play in reducing the burden on patients, while maintaining safe, high-quality care.
On average, Australians travel around 12.5km for a return GP visit. For many patients, particularly in regional areas, this adds up to real costs in fuel, time, and access.
Telehealth is one practical way practices can help.
Recent national data shows growing demand for video consultations, with March and April 2026 recording the highest number of Healthdirect Video Call consultations to date, with usage exceeding the peak during COVID-19. This increase suggests more patients and practices are recognising the value of flexible care options.
Importantly, this shift is making a tangible difference. Telehealth consultations are estimated to save Australians around 92,000 litres of fuel each day—more than 34 million litres annually—by reducing the need for travel where a face-to-face visit isn’t required.
What this means for general practice
Practices can support patients while improving efficiency and access by:
- Reviewing appointment types that can be safely delivered via video
- Offering telehealth as an option where clinically appropriate
- Providing alternatives for patients who may face barriers to attending in person
A free, trusted telehealth option
Healthdirect Video Call is a secure, Australian-built platform designed specifically for clinical use. It is free for GPs and simple for patients to use, with no software downloads required.
Practices can find more information and register via the Video Call Primary Health Care Portal or contact the Healthdirect Video Call team for support.
