- HPOS Messaging is the primary channel Services Australia uses to deliver important information to practices about MyMedicare, the Organisation Register, PRODA and provider eligibility.
- Messages arriving in HPOS are secure, targeted and often require timely action—making it critical that practices check them regularly.
- Unlike general email, HPOS Messaging keeps identifiable information secure and avoids delays caused by redaction or unsecure channels.
What practices need to know
- Check HPOS first – Services Australia uses HPOS to send instructions, request documents, and advise when action is required. Practices should routinely monitor HPOS rather than wait for email or call the helpdesk.
- It reduces unnecessary helpdesk contact – Many helpdesk queries relate to information already sent via HPOS. Checking HPOS first means faster outcomes for practices and less waiting on hold.
- Integrated with the Organisation Register – When practices respond to HPOS requests with required evidence, messages go straight to the correct processing team.
Resources
- HPOS, Organisation Register and MyMedicare support
Step-by-step guidance, videos and training through the Services Australia Health Professional Education (HPE) portal at https://hpe.servicesaustralia.gov.au.
