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MyMedicare: Registering patients who may lack capacity

Female older patient talking seriously with a male GP whose back is to the camera.

MyMedicare registration is voluntary and requires informed consent.

In some circumstances, a patient may be unable to provide consent due to limited or impaired decision-making capacity. In these cases, a registration may be completed by the patient’s authorised representative.

What to do first:

  • Ensure MyMedicare registration remains voluntary and is not a condition of accessing care.
  • Confirm whether a patient has capacity to provide informed consent.
  • Where a patient is unable to provide consent, identify whether a responsible person is authorised to act on their behalf.

What practices need to know:

  • Registration must reflect the patient’s preferences, including their chosen practice and provider.
  • A responsible person must be lawfully authorised to act on behalf of the patient.
  • To support practices, additional detail is provided in the fact sheet. We encourage you to refer to this resource for further guidance.

Resources Further guidance is available in the MyMedicare incapacitated persons registration pathways – Fact Sheet.

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