Join us for a 90-minute interactive session designed for primary healthcare professionals working across the diverse communities of Western & Far West NSW. Introduction to Cultural Capability builds the knowledge, practical skills, and self-awareness needed to communicate effectively across cultures, strengthen engagement with patients, families, and communities, and support culturally safe, person-centred care in regional, rural, and remote settings.
Through real-world examples, group discussion, and reflective activities, participants will explore:
- How culture shapes communication, expectations, and interactions in healthcare and professional settings
- Practical strategies for respectful, effective cross-cultural communication with patients, colleagues, and communities
- Approaches to delivering inclusive, culturally responsive services that improve engagement, access, and trust for people from culturally and linguistically diverse backgrounds
Topics include:
- The Case for Cultural Capability
- Understanding Culture and Cultural Perspectives
- Recognising Your Own Cultural Lens
- Cultural Dimensions and Their Influence on Behaviour
- Practical Tools for Cross-Cultural Communication
This session supports culturally safe practice, stronger community engagement, and more inclusive service delivery across the diverse health settings of Western NSW.
A certificate of attendance will be issued upon completion.
This webinar is supported by funding from Western NSW Primary Health Network through the Australian Government’s PHN Program.