Feedback
Provide your feedback to Western NSW Primary Health Network
We value your feedback and encourage you to share your comments on the services we provide, the initiatives we support, or even this website. Your input helps us improve our offerings and ensure we meet the needs of the community and healthcare professionals in Western and Far West NSW.
If you have feedback about any WNSW PHN services, please submit this using our online form here.
You can find more information on our feedback process on the Feedback Process Information Sheet.
You can read our full Feedback Statement here.
The Department of Health, Disability and Ageing’s PHN Program Complaints Policy can be found here.
If you wish to report unlawful or unethical behaviour that is of legitimate concern, please read the Whistleblower disclosure information sheet here, or click here to access Stopline.
Feedback about NSW Health services
For feedback or enquiries about services provided by the Western NSW Local Health District, Far West Local Health District or NSW Health, please submit the NSW Health Feedback & Complaints form.
Complaints about Health Professionals
If you need to file a complaint about a healthcare professional, there are a few organisations available to help:
NSW Health Care Complaints Commission
The Health Care Complaints Commission (HCCC) is an independent body that investigates, prosecutes and resolves health care complaints to protect public health and safety.
The HCCC was established by the Health Care Complaints Act 1993 and plays a central role in maintaining the integrity of the NSW health system.
The HCCC deals with complaints about all health services and providers in NSW including Health Organisations, Registered Health Practitioners and Unregistered Health Practitioners.
Australian Health Practitioner Regulation Agency
The Australian Health Practitioner Regulation Agency (AHPRA)’s primary role is to set standards and policies that all registered health practitioners must meet to protect the public.
AHPRA works with the 15 National Boards.
If you live in NSW and have a concern about a student or a registered health practitioner’s health, conduct or performance, you should contact:
- NSW Health Professional Councils Authority via its website or by phoning 1300 197 177 (if your query is about a medical practitioner or student in NSW, phone (02) 9879 2200), or
- NSW Health Care Complaints Commission via its website or by phoning 1800 043 159 or (02) 9219 7444.